Legal
Refunds
If a license is not what the app page described, write to us. We would rather refund than argue about a preview you could not use.
How to ask
Email harishganapathi@sevenhillshq.com with the subject Refund, the app name, the order number, and the email Lemon Squeezy used. Say what went wrong in a sentence or two.
This page does not state a number of days. We are not publishing a window we have not committed to as a number. We read the request.
Who moves the money
Lemon Squeezy is the merchant of record. If we approve a refund, they process it back to the original payment method. We do not store your card.
A refunded license stops being a license. Do not keep using a key after a refund is completed.
What we need to see
If the issue is that the app did not match its page — no preview, audio that left the Mac for transcription, an answer with no citation — say that. Those are the behaviors the product pages commit to. A change of mind is still something you can write about. We will answer either way.